At WeedDeliveryHamilton, we strive to ensure our customers are fully satisfied with every purchase. While we take great care in sourcing and delivering high-quality products, we understand that there may be occasions where a return or refund is necessary. Below, you will find our comprehensive return and refund policy.

1. General Return Policy

Due to the perishable nature and legal restrictions of cannabis products, we generally do not accept returns. However, in certain cases, such as product defects or order errors, we will assess and handle returns or refunds on a case-by-case basis.

2. Non-Returnable Items

For health, safety, and legal reasons, we cannot accept returns on the following products:

• Cannabis flower
• Pre-rolled joints
• Edibles
• Vape products
• Concentrates and extracts
• Any opened consumable items

All sales of these items are final once delivered.

3. Damaged or Defective Products

If you receive a product that is damaged, defective, or not as described, you may be eligible for a replacement or refund. Please notify us within 48 hours of receiving the product. To facilitate the return process:

• Provide a clear description of the issue.
• Include photographic evidence of the damaged or defective product and its packaging.
• If approved, we will arrange a replacement or issue a store credit based on availability.

4. Incorrect Orders

If we have made an error in fulfilling your order (e.g., wrong product or incorrect quantity), please contact us within 48 hours of receiving the order. We will:

• Arrange for the correct product to be shipped.
• Provide store credit or refund for any unavailable products.

In some cases, we may request that the incorrect product be returned. If so, we will provide instructions for returning the product, including covering any return shipping costs.

5. Product Quality Concerns

We take great pride in offering high-quality products, but if you are unsatisfied with the quality of a product (e.g., it does not meet your expectations in terms of freshness, potency, etc.), please reach out to us within 48 hours of receiving the order. While we cannot offer refunds for subjective experiences, we may offer a replacement or store credit at our discretion after reviewing the issue.

6. Refund Process

Refunds, where applicable, will be issued using the original payment method. Once a refund is approved, please allow 5-7 business days for the refund to appear in your account.

7. Exceptions

• Products purchased during promotional or clearance sales are final sale and are not eligible for return or refund.
• We do not accept returns on gift cards or any other non-consumable items once delivered.

8. How to Request a Return or Refund

To initiate a return or request a refund, please contact our customer service team at [insert contact details], including:

• Your full name
• Order number
• Details of the issue
• Photographic evidence (if applicable)

Our team will assess the situation and respond with the next steps within 1-2 business days.

9. Legal Disclaimer

All purchases made on WeedDeliveryHamilton are subject to applicable cannabis regulations. By making a purchase, you confirm that you are of legal age and eligible to purchase cannabis products in your jurisdiction. WeedDeliveryHamilton reserves the right to refuse returns or refunds if there is suspicion of abuse or violation of these policies.